Privacy policy

Privacy Policy

Effective Date: March 27, 2026

Last Updated: March 27, 2026

MechMaxx Inc. ("MechMaxx," "we," "us," or "our") is committed to protecting your personal information and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.mechmaxx.com (the "Site"). Our principal place of business is located at: 866 United Nations Plaza #480, New York, NY 10017.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information that can uniquely identify an individual as "Personal Information."

  • Device Information:

    • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

    • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our website.

    • Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Order Information:

    • Examples of Personal Information collected: Real name, billing address, shipping address, payment information (including credit card numbers processed securely via third-party gateways), email address, and phone number.

    • Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    • Source: Collected directly from you.

  • Customer Support Information:

    • Examples of Personal Information collected: Name, email, chat transcripts, voice recordings, and order history.

    • Purpose of collection: To provide customer support and improve our service offerings.

    • Source: Collected directly from you.

2. Live Chat and Communication Monitoring (Consent for Recording)

IMPORTANT NOTICE: We provide a live chat service and other communication tools on our website to assist you. By using these communication features, you explicitly acknowledge and agree that your conversations (including text, voice, or files shared) may be recorded, monitored, and stored in real-time by MechMaxx and our authorized third-party service providers.

This data is used for quality assurance, training, and to fulfill your service requests. Your use of the chat function constitutes your express consent to such interception and recording under applicable state laws, including but not limited to the Florida Security of Communications Act (FSCA).

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. We do not sell your personal information.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Service Providers: We share data with shipping companies, secure credit card processing gateways, and ERP system providers to fulfill your orders.

  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

Opting Out of Targeted Advertising:

You can opt out of targeted advertising by using the links below:

5. SMS Marketing & Compliance

If you opt-in to receive SMS communications from MechMaxx, we collect your mobile number to send promotional offers, order updates, and abandoned cart reminders.

  • Opt-out: You may opt-out at any time by replying STOP to any mobile message sent from us.

  • Privacy: Mobile opt-in data and SMS consent will not be shared with any third parties for their own marketing purposes.

6. Data Security and Retention

Security: We protect your information using industry-standard Secure Sockets Layer (SSL) encryption technology. This ensures that your data, including payment information, is securely transmitted.

Retention: When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Your Rights (CCPA & GDPR)

Depending on where you reside, you have specific rights regarding your personal data:

  • Right to Access: Request disclosure of what personal information we collect and use.

  • Right to Delete: Request the deletion of your personal information, subject to certain legal exceptions.

  • Right to Correct: Request corrections to inaccurate personal data.

  • Right to Portability: Request a copy of your data in a readable format.

  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the information in Section 10.

8. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

9. Cookies and Tracking Technologies

We use "cookies" to improve your access to our site and identify repeat visitors. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site.

Necessary for the Functioning of the Store

Name Function Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m / _tm / _tw Used for managing customer privacy settings. 1y / 30m / 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart / cart_sig / cart_ts / cart_ver Used in connection with shopping cart and checkout. 2w
cart_currency Used in connection with shopping cart. 2w
checkout / checkout_token Used in connection with checkout. 4w / 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay / shopify_pay_redirect Used in connection with checkout. 1y / Varies
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_one_experiment Used in connection with checkout. session
checkout_session_lookup / token Used in connection with checkout. 3w
identity-state / identity_customer... Used in connection with customer authentication. 24h / 12w

Reporting and Analytics

Name Function Duration
_landing_page / _orig_referrer Track landing pages. 2w
_s / _shopify_d / _shopify_s Shopify analytics. 30min / session
_shopify_sa_p / _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y / _y Shopify analytics. 1y
_shopify_evids Shopify analytics. session
_shopify_ga Shopify and Google Analytics. session
customer_auth_provider / session Shopify analytics. session

10. Changes to This Policy

MechMaxx reserves the right to modify this Privacy Policy at any time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with an updated "Effective Date."

11. Contact Information

If you have questions about this policy, wish to exercise your rights, or would like to make a complaint, please contact us:

  • Email: info@mechmaxx.com

  • Mail: 866 United Nations Plaza #480, New York, NY 10017